Privacy Policy

1. Information We Collect

When you interact with our website or place an order, we may collect the following types of information:

  • Personal Identification Information: Your full name, phone number, email address, and company name (if applicable).

  • Shipping & Billing Details: Your delivery address, city, postal code, and instructions required to ship your networking hardware.

  • Payment Information: Transaction details related to your chosen payment method (Cash on Delivery or Direct Bank Transfer). Note: We do not store sensitive credit or bank account details directly on our servers.

  • Technical Data: IP address, browser type, device information, and browsing behavior collected via cookies to enhance your shopping experience.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing & Fulfillment: To process your purchases, verify your payment method, and prepare your items for dispatch.

  • Shipping & Tracking: To share your delivery address and contact number with our courier partner (Leopards Courier Services) so they can deliver your order safely.

  • Customer Communication: To send order confirmations, status updates, tracking numbers, and respond to your inquiries via phone, email, or WhatsApp.

  • Website Improvement: To analyze site traffic, prevent fraudulent orders, and improve our product offerings and layout.

4. Data Security

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. All data transmitted on our checkout pages is protected using secure encryption standards.

5. Cookies and Tracking

Our website uses cookies to remember your preferences, keep track of items in your shopping cart, and analyze site performance. You can choose to disable cookies through your browser settings, though doing so may affect certain checkout features.

6. Your Rights Regarding Your Data

You have the right to request access to the personal data we hold about you, ask for corrections, or request the deletion of your account information by contacting our support team.

7. Changes to This Privacy Policy

iTel Solutions reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted directly on this page with an updated revision date.

5. Payment Terms

To ensure secure and reliable transactions, we offer the following payment options:

  • Cash on Delivery (COD) — available with a small advance payment to confirm order authenticity.

  • Direct Bank Transfer — for safe and direct digital payments to our official bank account.

6. Shipping & Delivery

We deliver all across Pakistan using trusted courier partners. Delivery times vary depending on the city and product availability, usually taking 2 to 5 working days. Shipping charges (if any) will be clearly mentioned at checkout. Customers are advised to inspect the package before accepting delivery. If the seal is broken or the box is damaged, contact our support team immediately.

7. Warranty & After-Sales Support

All hardware and networking equipment sold by iTel Solutions come with official manufacturer or store warranty, depending on the specific product model. Warranty terms, duration, and coverage depend entirely on the respective manufacturer’s policy. Warranty claims must be submitted along with the original purchase invoice. Physical or liquid damage, power surge issues, and unauthorized repairs are strictly not covered under warranty.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to reach out to us: